RETURNS, WITHDRAWAL FROM THE CONTRACT
14 days from the date of purchase
originally packed intact
with proof of sale.
the cost of returning the goods is borne by the buyer.
Returns of personal underwear will not be accepted - including: briefs, slimming underwear and clothing with visible signs of use. Note: II species are not subject to exchange. The seller returns the payment by the same method that the buyer chose when paying for the goods. Parcel lockers will not be accepted or "cash on delivery". We do not accept parcels returned without prior consultation confirmed by e-mail. Returns are accepted for consumers with a receipt, returns are not accepted for companies with an invoice. In the case of returning the received goods, the received product should be sent to the following address:
Bagatelle / Maciej Iłowski
Factory Outlet Ursus
Bagatelle / Maciej Iłowski
ul. plac czerwca 1976 6 lok.77
02-495 Warsaw
RETURN FORM jpg RETURN FORM pdf
COMPLAINT
In the event of a complaint about the received goods, the received product should be sent to the following address:
Bagatelle / Maciej Iłowski
Factory Outlet Ursus
Bagatelle / Maciej Iłowski
ul. June Square 1976 6 lok.77
02-495 Warsaw
We do not accept parcels sent to us by cash on delivery or parcel machines.
Each advertised product should be clean, properly packed and secured. In the event of a justified complaint, the damaged goods will be repaired or replaced with the same but full-value product, and if this is impossible, Bagatelle will reimburse all transaction costs incurred by the Customer.
Bagatelle will respond to the request immediately, but not later than within 14 days. Complaints are considered in accordance with the provisions of the Act of April 23, 1964. Civil Code.
COMPLAINT FORM jpg COMPLAINT FORM pdf
If you have received the goods in accordance with the order, but the size does not match, the return procedure will apply.
If you have received the goods not in accordance with the order, contact us immediately and we will arrange for the collection of the package (the collection order is paid by our company).