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RETURNS, WITHDRAWAL FROM THE CONTRACT

14 days from the date of purchase

originally packed intact

with proof of sale.

the cost of returning the goods is borne by the buyer.

Returns of personal underwear will not be accepted - including: briefs, slimming underwear and clothing with visible signs of use. Note: II species are not subject to exchange. The seller returns the payment by the same method that the buyer chose when paying for the goods. Parcel lockers will not be accepted or "cash on delivery". We do not accept parcels returned without prior consultation confirmed by e-mail. Returns are accepted for consumers with a receipt, returns are not accepted for companies with an invoice. In the case of returning the received goods, the received product should be sent to the following address:


Bagatelle / Maciej Iłowski

Factory Outlet Ursus

Bagatelle / Maciej Iłowski

ul. plac czerwca 1976 6 lok.77

02-495 Warsaw

RETURN FORM jpg RETURN FORM pdf

COMPLAINT


In the event of a complaint about the received goods, the received product should be sent to the following address:

Bagatelle / Maciej Iłowski

Factory Outlet Ursus

Bagatelle / Maciej Iłowski

ul. June Square 1976 6 lok.77

02-495 Warsaw

We do not accept parcels sent to us by cash on delivery or parcel machines.
Each advertised product should be clean, properly packed and secured. In the event of a justified complaint, the damaged goods will be repaired or replaced with the same but full-value product, and if this is impossible, Bagatelle will reimburse all transaction costs incurred by the Customer.
Bagatelle will respond to the request immediately, but not later than within 14 days. Complaints are considered in accordance with the provisions of the Act of April 23, 1964. Civil Code.

COMPLAINT FORM jpg COMPLAINT FORM pdf

If you have received the goods in accordance with the order, but the size does not match, the return procedure will apply.
If you have received the goods not in accordance with the order, contact us immediately and we will arrange for the collection of the package (the collection order is paid by our company).


Darmowy transport
Transakcje powyżej 350 PLN
Wsparcie online
Wspieramy online 10.00-18.00
tel. 737 169 999
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